How to Enable Call Recording on Snoopza

Troubleshooting guide for call recording issues

Table of Contents

1. Browser Compatibility
3. Enable Call Recording
2. Device Limitations
4. Audio Source Config
5. Need Help?

1. Browser Compatibility

Chrome audio playback issues

Note: If call audios won't play in Chrome, try another browser to access your dashboard. Recent Chrome updates temporarily disabled support for some audio formats.

2. Device Limitations

Hardware and software restrictions

Some phone models may not record calls due to hardware/software features that deviate from standard Android specifications.

3. Enable Call Recording

4 simple steps to activate

Access your dashboard at i.snoopza.com

Click the Settings button

Navigate to the Calls tab

Enable the Call Recording option

4. Audio Source Configuration

Optimizing recording quality

After enabling call recording, you'll see the Audio Source dropdown. Test different sources to find the one that provides optimal recording quality for your device.

Most devices will have at least one audio source that produces high-quality recordings. If none work, please contact support with your device model and OS version.

5. Need Help?

If call recording still doesn't work properly after trying these steps:

Please include your exact device model and Android version when contacting support