Help

How to Install / Uninstall / Open / Update

• How to Install Snoopza

  Installation will take approximately 5 minutes. Once you have the device you wish to monitor, follow the instructions on how to install Snoopza on your device.

  
  

  Need to install the app only on the target device? Learn how to install the Snoopza app on the target device only.

• How to Uninstall Snoopza

  Open the Snoopza app on the monitored device (how to?).
  Tap "…" button. Tap Uninstall. Tap Yes.

• How to Open Snoopza

  Dial *** on the monitored device, then input App PIN followed by ### and press Call.
  For example press ***1234### and then Call.
  The app PIN can be found in your account. More information on how to open Snoopza here.

• How to Update Snoopza

  You must have the monitored device to update the program. Here is the instructions how to update Snoopza.

Snoopza Viewer

• How to View Snoopza Logs on Android device

  For easy viewing of local logs on any Android device, install Snoopza Viewer. Once you have the device you want to monitor, follow the instructions on how to install Snoopza Viewer.

• How to Change Snoopza Viewer's Settings

  To change the settings of the program (for example, you can disable notifications or change the storage location for logs), go to the Snoopza Viewer Options menu.

• How to Configure log collection on a Snoopza Viewer

  In the user panel of the Snoopza Viewer application you can configure Snoopza app's behavior on the monitored devices.

Troubleshooting

• How to restore permissions for the Snoopza app

  If you have any functionality in the Snoopza app that doesn't work, we recommend that you restore the permissions for the app to work correctly. Follow the instructions to solve the problem How to restoring permissions for the Snoopza.

• How to disable Notifications from Google Play Protect

  If you receive messages from Google Play Protect about monitoring programs, you can turn them off in the settings of the Google Play Store app. How to disable Notifications from Google Play Store.

• Messages from short numbers are marked as hidden

  It occures if the app set as "hidden". These messages are usually sent by banks and thus are omitted for legal reasons.

• Problems with call recording

  If the call audios are no longer being played, and you are using Chrome, then use another browser to open the dashboard and play the calls. Sometimes when Chrome is updated some audio files are not supported.

  Or the problem may be with your settings. Open your account -> "Settings":

  • Calls must be ON
  • Change Audio Source, Recording Quality or Audio Codec

  Here is more information on How to enable call recording for the Snoopza app.

• There are no logs in the account or logs stopped

  The logs will show up in your Snoopza account if these conditions are met:

  • The program should be installed on the device and linked to the same account
  • The monitored device should be switched on and connected to the Internet. If you have enabled «Only Wi-Fi» option in your account -> Settings then the device must have a Wi-Fi Internet connection

  If there is much data and the Internet is slow, it can take some time to upload information. Uploading can take up to 20 minutes if the program was just installed.

• There is no web history, no chats (WhatsApp messages, Facebook, etc) or no screenshots

  Open your account-> "Settings":

  • Set ON for Visited Websites, Website Screenshots, Chat Messages, Chat Screenshots and Scheduled Screenshots.

• There is no geolocation or the geolocation is inexact

  Open your account -> "Settings":

  • Set ON for Location
  • Set "Accuracy of at least"

  The monitored device provides exact data based on GPS data and inexact data from GSM networks and Wi-Fi hot-spots.
  GPS function must be enabled on monitored device:

  • Open monitored device -> Settings -> Geolocation.

For more information Submit a request to our support team.